Daughters of Charity Health Centers

Consider Making New Orleans Home

President and Chief Executive Officer of Daughters of Charity Services of New Orleans, welcomes prospective applicants to work in a health ministry that is committed to strengthening health care in the greater New Orleans community.

To apply for this position, please forward your resume to
humanresources@dcsno.org.

Please put the position title that you are applying for in the subject line.

Only applicants selected for an interview will be contacted.

No phone calls please.

Daughters of Charity Services of New Orleans is an Equal Opportunity Employer and we do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Careers

DCSNO, a non-profit health care organization, is currently hiring for the positions listed below. To apply for any of these positions, please forward your resume to humanresources@dcsno.org.

Please put the position title that you are applying for in the subject line.

Only applicants selected for an interview will be contacted.

No phone calls, please.

Daughters of Charity Services of New Orleans is an Equal Opportunity Employer and we do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Dental Hygienist

DCSNO is seeking a Dental Hygienist for Community Health Clinics. The Hygienist will provide the most efficient dental care for our community as possible. The Hygienist is primarily responsible for all oral hygiene and education procedures.

Duties and Responsibilities:

Improve the oral health of patients through the delivery of periodontal therapies and other dental hygiene-related services.
Provide great customer service by offering same day care when possible and ensuring parent/ patient satisfaction
Educate patients and parents about improving and maintaining oral health care
Adhere to all federal and government regulations, including the state dental board rules and regulations, HIPPA and OSHA regulations
Conduct behavior in a manner that is professional and courteous to all patients, parents, and office staff at all times
Consistently portray a positive working attitude that fosters a pleasant work environment
Maintain a consistent schedule in response to patient need
Excellent working knowledge of overall dentistry and dental hygiene procedures, dental patient screening and medical history documentation
Ability to follow infection control guidelines and standard operating procedures
Perform expanded functions and other tasks as assigned by the dentist

Requirements:

Valid Dental Hygienist license in the state of Louisiana
Local anesthesia certification
Two years practice experience
CPR Certification
Dental electronic dental record experience
Bilingual a Plus!
Knowledge, Skills, Abilities and Personal Characteristics:
Leadership skills
Must love working with a diverse group/ population
Compassion and high level of service for our patients and staff
Integrity, always doing the right thing
Team building skills; organizational and staff development skills
Strong interpersonal and communication skills
Able to organize work and engage in a variety of tasks simultaneously
High degree of initiative, accountability and independent judgment
Professional manner and appearance at all times

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative). Only applicants selected for an interview will be contacted. No phone calls please.

Dental Assistant

DCSNO is seeking a full-time Dental Assistant for busy dental practices in our FQHC Community Clinics. The Dental Assistant will assist the Dentist(s) and Dental Hygienist(s) in the direct delivery dental services to patients.

Qualifications

Certified Dental Assistant
X-ray certification

Skills and Abilities

Must have one year of experience as a certified dental assistant
Provide support to Dentist, Hygienist and other staff as needed
Must have excellent written, verbal and customer-service skills
Assist in updating and maintaining patient’s dental record
Ability to provide patient education using verbal and written information
Treatment Room Management and Sterilization
Strong knowledge in Electronic Health Records.
Help in other areas of the office when necessary, i.e., answering phones, scheduling appointments, unpacking supplies and managing inventory, completing insurance forms, etc.
Perform expanded functions (based on certification) and other tasks as assigned

EDDA certification and Bilingual a plus!

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative). Only applicants selected for an interview will be contacted. No phone calls please.

Community Health Navigator I

DCSNO is seeking full-time Community Health Navigator I to act as coordinator and liaison between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

This is a temporary assignment scheduled to run through December 31, 2019.

DUTIES & RESPONSIBILITIES

Employee may be assigned to work with a specific population of people
Responsible for educating community members and their families about the sites and services provided within DCHC
Assist in coordination and attend all DCSNO community events and activities
Ability to develop trust and maintain positive relationships with internal teams, the community and social service agencies
Must have reliable transportation
Create opportunities of Memorandums of Understanding with other community organizations.
Must be able to work some nights and weekends
May require certifications and further training.
Coordinate and provide resources to the community.
Manage caseload assignments, draft a resource plan, review case progress and determine case closure
Reach or exceed monthly Case closure quota.
Collaborate with medical teams.
Follow up with patients via phone calls, “in community” and “In home” visits.
Submit weekly reports.
Maintain Events, training and meeting details in the team shared calendar
Maintains a high level of ethical conduct regarding confidentiality.
Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO

MINIMUM QUALIFICATIONS

HS diploma or equivalent, Bachelor’s Degree Preferred
Minimum 1 year Experience in Community Outreach or working in a multi-cultural setting
(Bilingual individuals are encouraged to apply)
Medicaid Application Certified (Willing to train)
Community Health Worker Certified (Willing to train)
ACA Marketplace Certified (Willing to train)
Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
Clear and Accurate Documentation Skills
General computer literacy, Experience with Microsoft Windows, Microsoft Office
Excellent Decision Making and Critical Thinking skills
Excellent Verbal and Written Communication
Exhibit Empathy and Compassion towards others
Possess Integrity
Able to work with other team members
Must possess Multi-cultural sensitivity
Understand the community served

Community Health Navigator II

DCSNO is seeking full-time Community Health Navigator II to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

DUTIES & RESPONSIBILITIES

This is a temporary assignment scheduled to run through December 31, 2019.

Employee may be assigned to work with a specific population of people
Complete intake interviews to determine what social resources are needed to help achieve wellness and autonomy through resource software
Follow Community Navigator to Provider workflow structure through EHS
Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
Provide detailed information regarding progress to locate resources
Work with Population Health Coordinators to connect high ER utilizers to resources, and to address SDOH issues and Primary Care education
Maintain caseload assignments, draft a resource plan, review case progress and determine case closure
Develop effective working relations and cooperate with medical team, social services, health, governmental agencies and community
Follow up with patients to track progress via social resources, patient phone calls, “in community” and “In home” visits
Submit weekly reports
Maintain Events, training and meeting details in the team shared calendar
Promote quality and cost-effective interventions and outcomes
Make clinic appointments
Attend regular staff meetings, training's and other meetings and community events as requested.
Educate community members and their families about the sites and services provided
Maintains a high level of ethical conduct regarding confidentiality
Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO
May require certifications and further training in assisting members of the community
Provide mentor-ship to the Community Health Navigators I- when more experience is needed to help a client

MINIMUM QUALIFICATIONS

Bachelor Degree Preferred with 3+ years of Case Management Experience or 5+ years of Case Management experience in lieu of Degree. (Bilingual individuals are encouraged to apply)
Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
Medicaid Application Certified (Willing to train)
Community Health Worker Certified (Willing to train)
ACA Marketplace Certified (Willing to train)
Must possess leadership qualities and the maturity needed to fulfill mentor-ship duties
Participate in all team based exercises, events and meetings
Positive team influence
Respectful of clients, teammates, and the Mission of DCSNO
General computer literacy, Experience with Microsoft Windows, Microsoft Office
Able to Multi-task, Excellent Decision Making and Critical Thinking skills, Excellent Verbal and Written Communication, Empathy and Compassion towards others
Seamless ability to connect with the Community
Able to work with other team members
Must possess Multi-cultural sensitivity
Understand the community served

Clinical Analyst and Applications Trainer

DCSNO is seeking a full-time Clinical Analyst and Application Trainer. The Clinical Analyst and Application Trainer is primarily responsible for design, build, testing and installation support of clinical software applications (Dental. Medical, Optometry, Pharmacy) and training for all applications. The position will assist with developing content for trainings related to applications both clinical and non-clinical and assist with administration of Learning Management Systems. The position will assist with day-to-day operations of clinical applications. The successful candidate must have a proven track record of mentoring and fostering collaboration across inter-disciplinary team.

DUTIES & RESPONSIBILITIES

Responsible for day-to-day management of project work streams associated with the Electronic Health Record (HER) and other application. This includes the development, maintenance, support and enhancement of clinical applications.
Documents interactions with various service lines and providers to confirm needs are met, reporting issues to other teams as needed.
Coordinates provider and practice service requests and incident resolutions through the Service Desk.
Reviews problem tracking databases and has the ability to track and analyze metrics.
Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of EHR application issues and requests.
Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
Responsible for planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
Responsible for public reporting requirements in- coordination with Quality Committee
Develops and monitors training needs by assessing end user requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree and 5 to 10 years’ experience, or, a Master’s in Public Health, Information Systems, Informatics or equivalent preferred with 5 years’ experience
Previous experience managing electronic health record or applications required.
Expertise using Microsoft Office, Excel and Power Point required
Ability to think proactively and function independently
Excellent problem solving, analytical and time management skills.
Ability to foster collaboration across departments
Good listening, flexibility and adaptability skills
Must be detail oriented and able to manage complex projects and multiple tasks
Aim to make technology a better solution for clinicians and business units
Organize/prioritize tasks and maintain attention to detail
Willingness to update job skills in a changing environment
Flexibility to manage unanticipated changes
PREFERRED QUALIFICATIONS
Clinical experience preferred
Healthcare/ medical office experience preferred

Data Analyst

Data Analyst gathers and analyzes healthcare data from multiple sources. Including, but not limited to, SQL databases, clinical quality date and other data sources. The analyst extracts trends and business insights from data to assist the organization. In this position, the analyst will assist with presentation of the data various business units. The analyst will lead and develop business intelligence platform for databases and applications in use. Lead and facilitate data submission for federal reports and other reporting requirements across the agency. The analyst will conduct full lifecycle activities to include requirements analysis and design, develop, publish distribute and monitor data and reporting solutions.

DUTIES & RESPONSIBILITIES

Build data models that capture wide range of healthcare operations and analyze data for executives, departments, managers, providers and other internal resources.
Analyze data to both increase healthcare quality and reduce costs while streamlining processes using technical skills
Pull and integrate data from multiple disparate sources (costs, claims, financial, population health, labs or clinical data from dental, optometry and medical applications)
Prepares the data capture tool process making necessary changes to Stored Procedures and final reports to reflect the evolving requirements dictated by stakeholders.
Troubleshoot errors that occur as a result of changing requirements and validate end results.
Design, build and automate patient matching and attribution processes using techniques ranging from simple demographic based to building unique identifiers through various variables.
Develops the pertinent data-centric process for PCMH certification; and payer aligned outcomes data
Develops appropriate participation of users in data collection and validation
Will need to ensure high data quality, consistency and completeness across all databases
Develop, implement and maintain processes for data cleaning, data import/export and analysis.
Performs process documentation management including coding, reporting and report execution instructions along with guide for understanding data.
Administers internal enterprise reporting system monthly, quarterly, and annual reporting needs along with calendar of activities for data.
Build visualizations and dashboard functionality for services and programs identifying business needs
Maintains and publishes to dashboard while continuously developing Business Intelligence adoption
Collaborate with management and internal teams to implement and evaluate workflow improvements
Maintain and update record keeping processes and reporting catalog
All other duties as assigned

MINIMUM QUALIFICATIONS

Bachelor’s degree in Analytics, Biostatistics, Economics, Computer Science, Information management or equivalent required with 5 years’ experience in database management, Statistics, Analytics, Business Intelligence and Reporting using analytical tools such as Azara, Tableau, SAS, SPSS, STATA, Power View, Power BI.
OR
Master’s degree in Public Health, Biostatistics, Epidemiology, Statistics, Economics or equivalent required with 2 years of experience managing, database, Statistics, Analytics, Business Intelligence and Reporting using analytical tools such as Azara, SAS, Tableau, SPSS, STATA, Power View, Power BI required.
One year experience in programming knowledge such as R, SAS, SQL, or Python required
One year experience of analyzing data from disparate and heterogenous sources required.
Strong knowledge of ETL frameworks and EDW required
Expertise using Microsoft Office, Access, Excel and Power Point required
Ability to think proactively and function independently
Excellent problem solving, analytical and time management skills.
Ability to foster collaboration across departments
Good listening, flexibility and adaptability skills
Excellent interpersonal skills and ability to work effectively with others in the workplace
Must be detail oriented and able to manage complex projects and multiple tasks
Aim to make technology a better solution for clinicians and business units
Organize/prioritize tasks and maintain attention to detail
Willingness to update job skills in a changing environment
Flexibility to manage unanticipated changes
PREFERRED QUALIFICATIONS
Experience with geo-mapping and geo-spatial analysis preferred.
Certification in SAS /STATA/SPSS preferred.
Coding language preferred

Pharmacy Technician

DCSNO is seeking a full-time Pharmacy Technician for the Community Medical Clinics. The pharmacy technician will assist the pharmacist in the areas of prescription filling, prescription distribution and clerical activities while under the pharmacist’s supervision at all times.
Qualifications:

Must have appropriate knowledge to process prescriptions
At least 2 years of experience
Assist pharmacist in filling prescriptions by pulling stock, pouring, counting, restocking, packaging, labeling and pricing prescriptions
Proficiency in computer applications for entering patient information (demographics, drug allergies and pharmaceutical history) and prescription orders for processing
Assist with billing functions, third party insurance claims, 340B pricing, CMAP/PAP drug distribution, daily reconciliation of orders
Perform other job-related duties as assigned

Requirements:

Certified Pharmacy Technician: Current Louisiana State Pharmacy Technician License with evidence of continuing education completed.
Bi-lingual is a plus!

Family Medicine/Internal Medicine Physician

DCSNO is seeking a full-time Family Medicine/Internal Medicine Physician to provide medical care, and therapeutic management of acute and chronic illness in a clinic setting Family Medicine/Internal Medicine Physician is comprehensive in scope and includes the overall coordination of the patient’s health management, preventative or curative, whether physical, behavioral and sociologic in nature, and works closely with in-house specialists and hospitals in order to deliver high quality health care to the community.

Essential Functions:

Assumes overall responsibility for patients receiving care in the Clinic.
Works in tandem with other departments to ensure a collaborative, team-oriented environment.
Conducts histories, physical exams and prescribes medical treatment.
Develops treatment plans in collaboration with patients, as well as educates and advises patients on medical issues.
Provides referrals, both internally and externally, to appropriate medical resource or specialty.
Evaluates the effectiveness of medical care and monitors progress of patients.
Identifies emergency situations, and provides care within the legal scope of practice.
Participates in the incident/occurrence reporting process, being mindful of risk management and mitigation, quality, compliance and client relationships.
Use electronic medical records.
The position requires going through lab reports, signing off on documents (consultation reports, radiological reports, prior authorizations) and prescription renewal.

Requirements:

MD/DO from an accredited University and pending/active State Medical Board license or Medical Board License Eligible. Board Certified / Board Eligible.
Licensed to practice medicine in the state of Louisiana
Must have current state and federal DEA certification
Current Certification in Basic Life Support for healthcare providers, Advanced Cardiac Life support may also be required based on scope of services
Demonstrated interpersonal and collaboration skills

Benefits:

Competitive compensation salary
403b, vision, dental, health, life, and malpractice insurance
Generous paid time off benefit
Paid continued medical education
Position may qualify for public service loan forgiveness (PSLF) program for student loan debt

Your Medical Home • Carrollton

Ensuring 100% health care access and coverage for all

To schedule an appointment call us at (504) 207-3060