Daughters of Charity Health Centers

Consider Making New Orleans Home

President and Chief Executive Officer of Daughters of Charity Services of New Orleans, welcomes prospective applicants to work in a health ministry that is committed to strengthening health care in the greater New Orleans community.

To apply for this position, please forward your resume to
humanresources@dcsno.org.

Please put the position title that you are applying for in the subject line.

Only applicants selected for an interview will be contacted.

No phone calls please.

Daughters of Charity Services of New Orleans is an Equal Opportunity Employer and we do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Careers

DCSNO, a non-profit health care organization, is currently hiring for the positions listed below. To apply for any of these positions, please forward your resume to humanresources@dcsno.org.

Please put the position title that you are applying for in the subject line.

Only applicants selected for an interview will be contacted.

No phone calls, please.

Daughters of Charity Services of New Orleans is an Equal Opportunity Employer and we do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

VP Population Health and Quality Management

DCHC is seeking a full-time Vice President of Population Health and Quality Management (PH/QM). The VP for PH/QM, works in partnership with the Chief Nursing Officer and reports directly to the Chief Medical Officer with matrixed accountability to the Chief Operating Officer. This position is responsible for the Management of Quality Improvement program and the general success and performance in achieving operational and financial Population Health objectives for all enrolled patient populations. This includes, but is not limited to, Medicaid and Medicare MCO’s and ACO’s. The VP of Population Health and Quality Management will be responsible for training, feedback and interventions with access and clinical teams to provide the highest quality care, outcomes, and satisfaction of all active patients.
This position is responsible for the overall strategy and leadership of care management programs including population health management and quality management. Will also manage existing care management payer relationships and implement and manage a population health and quality program with the goal of lowering the cost of healthcare for our patients and improving outcomes through advocacy, partnerships and innovation while maximizing payer incentives for improving outcomes.

DUTIES & RESPONSIBILITES

Population Health Responsibilities
Achieving operational and financial objectives for all at-risk patient populations:
Formulates and implements a strategic plan which will grow population health service capabilities.
Builds relationships with health systems and other community resources to partner on initiatives to improve patient health.
Evaluates all available sources of data, both health plan specific and publicly available data to drive decisions and prioritize patient outcomes.
Manages and establishes programs and systems to improve HEDIS and other quality measures.
Support leadership team in developing and executing the Population Health strategic plan across operations and financial performance.
Analyze data and reports for operational and financial insights and trends; and support field team in disseminating and communicating relevant information for teams, sites, and organizations overall. Facilitate cross team collaboration and learning.
Work closely with leadership team in optimizing contracts for MCO/ACO to align clinical and financial objectives across plans if possible
Collaborates with Medical Coders to ensure that coding aligns with health plan requirements.

Key Interventions:

Overseeing post-acute care management of third party services providers in an effort to reduce inpatient readmissions and emergency room utilization.
Outreach to assigned patients who have been seen in our facilities.
Correct attribution of patient panels with plans.
Management of Quality Improvement program
Work with leadership team to develop and implement health care plan for UDS measures required by HRSA, as well as other key measures of quality, access, or satisfaction that may be chosen by organization
Develop and implement training program for both clinical and support staff on the tools used in the Quality Improvement program, in conjunction with Ascension Health’s Aim4Excellence program and other resources that may become available.
Work with information systems to provide teams with reliable actionable feedback and data on their historical performance by organization, team, and individual on identified measures;
Work with organizational and site-specific teams to optimize workflow to achieve identified goals, as well as secondary process measures that may be needed to assure adherence to the model.
Key Interventions:
Oversees outreach to patients who are overdue for preventive services and chronic illness care.
Provides maintenance of CDS functions in EMR [alerts, order sets, workflows] to ensure that gaps are closed during visits.
Collaborates with Integrated Care Team to ensure that each member is empowered to provide highest level of care to patient

MINIMUM QUALIFICATIONS

Bachelor’s Degree in business administration, healthcare administration or similar field, MHA, MPH, RN/MSN preferred.
Five years in healthcare operations/ administration
7 years of consulting, operations and/or broad scale implementation experience

PREFERRED QUALIFICATIONS

5+ years in contracting, population health, and quality care management experience
Ability to work effectively with DCHC business colleagues, as well as with various types of clinicians, including physicians, nurses, and nurse practitioners in the field
Ability to work effectively remotely
Demonstrated success leading through influence and working in a matrixed environment
Proactive, self-motivated and takes initiative; thinks two steps ahead and can effectively think through implications of key decisions
Strategic thinker willing to solve complex problems
Must be able to perform at a high level in a professional environment
Meticulous attention to detail and strong organizational skills
Demonstrated ability to communicate ideas clearly and concisely to leadership
Demonstrated ability to prioritize and balance multiple priorities and projects

Vice President of Human Resources and Organizational Development

Daughters of Charity Health Services is seeking a fulltime Vice President of Human Resources and Organizational Development. This position reports to the CEO of DCHC. The Vice President of Human Resources and Organizational Development (VP HR) will serve as a key member of the Executive Leadership Team and contributor to the overall management of DCHC in accordance with the mission, values, policies, practices and strategic direction of the organization in accordance to the laws, regulations and rules of regulatory bodies. This hands-on position will develop all HR policies, services, operations, and programs in coordination with the CEO while consulting with senior leadership on a broad array of issues related to the organizations human capital and organizational development. The VP HR will establish a program based on best practices and create an HR department that provides excellent consultative, strategic and operational services.

DUTIES & RESPONSIBILITIES

Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives and the organizational strategic plan.
Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, employee benefits, organizational development and training, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance.
Manages human resources operations and capital by innovative approaches to recruiting, selecting, orienting, training, coaching, counseling, and evaluating staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change. Work with executive leadership to align financial strategies.
Helps build a high-performing culture of innovation, accountability, and collaboration embedded in a foundation of honesty and integrity.
Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Working with the human resources department team:
Ensure all appropriate health and safety requirements are followed
Develop appropriate policies and programs for effective management of the people resources of the corporation. Included in this area but not limited only to the following would be programs for employee relations, affirmative action, sexual harassment, and employee complaints.
Enhance and/or develop, implement and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation. In particular, manage the human resource information systems database and necessary reports for critical analyses of the HR function and the people resources of the corporation.
Develop corporate staffing strategies and implementation plans and programs to identify talent within and outside the corporation for positions of responsibility.
Develop progressive and proactive compensation and benefits programs to provide motivation, incentives and rewards for effective performance and to provide programs that utilize an employee and company partnership for the short and long-range health and welfare protection of the employees.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

QUALIFICATIONS

Bachelor’s degree in Organizational Design, Business, HR or another relevant field; Masters preferred; appropriate HR certifications preferred.
15 years of Human Resources management experience, with 5+ years in an executive leadership role directing HR/People Ops/Talent Acquisition teams in high growth companies; healthcare organization experience preferred; Board level experience a plus.
Must have competency in all Human Resources functions to include: recruitment and selection; compensation and benefits; budget management; professional development, training, succession planning, performance management, and employee relations; safety; policies, procedures, and legal regulations; and EEO, ADA and Title IX compliance.
Experience in HRIS Systems, Payroll software, Compliance, and other applicable software.
An experienced leader and human resource executive with appropriate industry experience, preferably in a strongly healthcare related environment that has demonstrated success operating at a strategic level along with extensive knowledge of all human resources functions
An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
A decisive individual who possesses a strategic focus as well as an operational, implementation and detail oriented perspective to deliver results on time and on budget
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to make effective and persuasive speeches and presentations on sensitive or complex topics to employee groups, management at all levels of the company and occasionally to outside organizations
Experience leading training and training programs including management training, technical training, onboarding, and guiding leadership through decisions on workforce development and the budget and systems to support.
Strong, resilient, results-driven, and self-directed leader with personal commitment to excellence.
Collaborative management experience - must be capable of forging relationships across groups and have the ability to negotiate and distill requirements.
Proven leadership through organizational change with the ability to drive adoption, assist leaders in change management, foresee potential consequences and guide the senior leadership team accordingly.
Knowledge of best practices regarding human capital, business strategy, corporate communications, human relations, training and development, engagement.
Possess exceptional written and verbal communication skills, including the ability to articulate recommendations in a concise and timely manner. An ability to adapt your approach to the audience, anticipating impact of words and actions, preparing for possible resistance and responding in an appropriate style, using a range of influencing styles.

Community Health Navigator I

DCSNO is seeking full-time Community Health Navigator I to act as coordinator and liaison between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

This is a temporary assignment scheduled to run through December 31, 2019.

DUTIES & RESPONSIBILITIES

Employee may be assigned to work with a specific population of people
Responsible for educating community members and their families about the sites and services provided within DCHC
Assist in coordination and attend all DCSNO community events and activities
Ability to develop trust and maintain positive relationships with internal teams, the community and social service agencies
Must have reliable transportation
Create opportunities of Memorandums of Understanding with other community organizations.
Must be able to work some nights and weekends
May require certifications and further training.
Coordinate and provide resources to the community.
Manage caseload assignments, draft a resource plan, review case progress and determine case closure
Reach or exceed monthly Case closure quota.
Collaborate with medical teams.
Follow up with patients via phone calls, “in community” and “In home” visits.
Submit weekly reports.
Maintain Events, training and meeting details in the team shared calendar
Maintains a high level of ethical conduct regarding confidentiality.
Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO

MINIMUM QUALIFICATIONS

HS diploma or equivalent, Bachelor’s Degree Preferred
Minimum 1 year Experience in Community Outreach or working in a multi-cultural setting
(Bilingual individuals are encouraged to apply)
Medicaid Application Certified (Willing to train)
Community Health Worker Certified (Willing to train)
ACA Marketplace Certified (Willing to train)
Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
Clear and Accurate Documentation Skills
General computer literacy, Experience with Microsoft Windows, Microsoft Office
Excellent Decision Making and Critical Thinking skills
Excellent Verbal and Written Communication
Exhibit Empathy and Compassion towards others
Possess Integrity
Able to work with other team members
Must possess Multi-cultural sensitivity
Understand the community served

Community Health Navigator II

DCSNO is seeking full-time Community Health Navigator II to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

DUTIES & RESPONSIBILITIES

This is a temporary assignment scheduled to run through December 31, 2019.

Employee may be assigned to work with a specific population of people
Complete intake interviews to determine what social resources are needed to help achieve wellness and autonomy through resource software
Follow Community Navigator to Provider workflow structure through EHS
Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
Provide detailed information regarding progress to locate resources
Work with Population Health Coordinators to connect high ER utilizers to resources, and to address SDOH issues and Primary Care education
Maintain caseload assignments, draft a resource plan, review case progress and determine case closure
Develop effective working relations and cooperate with medical team, social services, health, governmental agencies and community
Follow up with patients to track progress via social resources, patient phone calls, “in community” and “In home” visits
Submit weekly reports
Maintain Events, training and meeting details in the team shared calendar
Promote quality and cost-effective interventions and outcomes
Make clinic appointments
Attend regular staff meetings, training's and other meetings and community events as requested.
Educate community members and their families about the sites and services provided
Maintains a high level of ethical conduct regarding confidentiality
Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO
May require certifications and further training in assisting members of the community
Provide mentor-ship to the Community Health Navigators I- when more experience is needed to help a client

MINIMUM QUALIFICATIONS

Bachelor Degree Preferred with 3+ years of Case Management Experience or 5+ years of Case Management experience in lieu of Degree. (Bilingual individuals are encouraged to apply)
Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
Medicaid Application Certified (Willing to train)
Community Health Worker Certified (Willing to train)
ACA Marketplace Certified (Willing to train)
Must possess leadership qualities and the maturity needed to fulfill mentor-ship duties
Participate in all team based exercises, events and meetings
Positive team influence
Respectful of clients, teammates, and the Mission of DCSNO
General computer literacy, Experience with Microsoft Windows, Microsoft Office
Able to Multi-task, Excellent Decision Making and Critical Thinking skills, Excellent Verbal and Written Communication, Empathy and Compassion towards others
Seamless ability to connect with the Community
Able to work with other team members
Must possess Multi-cultural sensitivity
Understand the community served

Community Health Navigator II-BH
DCSNO is seeking full-time Community Health Navigator II to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

This is a temporary assignment scheduled to run through September 30, 2021.

DUTIES & RESPONSIBILITIES

Works exclusively with DCHC Behavioral Health Patients
Follows established pattern for Grants statement of work
Follow Community Health Navigator to Provider workflow structure through EHS
Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
Consults and cooperates with community systems to facilitate linkage and referrals
Manage caseload assignments, draft a resource plan, review case progress and determine case closure
Develop effective working relations and cooperate with medical team
Develop trust and maintain strong and valued relationships with social services, health, governmental agencies and community
Follow up with patients to track progress via social resources, patient phone calls, “in community” and “In home” visits
Submit weekly reports to Director on designated due date
Maintain Events, training and meeting details in the team shared calendar
Make clinic appointments
Attend regular staff meetings, training's and other meetings as requested.
Knowledgeable about community resources appropriate to needs of patients/families.
Attend Community events and Meetings (as needed)
Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO/DCHC
May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage.

MINIMUM QUALIFICATIONS

Bachelor Degree Preferred with 3+ years of Case Management Experience or 5+ years of Case Management experience in lieu of Degree. (Bilingual individuals are encouraged to apply)
Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
Medicaid Application Certified (Willing to train)
Community Health Worker Certified (Willing to train)
ACA Marketplace Certified (Willing to train)
Must have a Positive attitude,
Participate in all team based exercises, events and meetings
Organized
General computer literacy, Experience with Microsoft Windows, Microsoft Office
Excellent Decision Making and Critical Thinking skills
Excellent Verbal and Written Communication
Exhibit Empathy and Compassion towards others
Possess Integrity
Seamless ability to connect with the Community
Able to work with other team members
Must possess Multi-cultural sensitivity
Understand the community served

Community Health Navigator III

DCSNO is seeking full-time Community Health Navigator III to supervise Community Health Navigator program in coordinating program services between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

DUTIES & RESPONSIBILITIES

Employee may be assigned to work with a specific population of people
Assists Director in development, implementation, and evaluation of ongoing service programs that ensure quality Community and Patient Care is consistent with DCSNO’s mission.
Oversees Care Fellowship weekly reports and monitors individual team member case load growth.
Responsible for promoting the program’s operational excellence; ensures that the department delivers quality services in accordance with applicable policies, procedures and professional standards.
Assist Director with staff evaluations
Monitor staff time and attendance through ADP
Assist in training staff
Monitor completion of New Hire Onboarding
Ability to prioritize and delegate responsibilities
Collaborate with Director for on disciplinary actions
HR liaison regarding employee concerns
Provide support to the Community Health Navigator team
Complete intake interviews
Follow Community Health Navigator to Provider workflow structure through EHS
Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
Consults and cooperates with community systems to facilitate linkage and referrals
Work with Population Health Coordinators to connect high ER utilizers to resources, and to address SDOH issues and Primary Care education
Manage caseload assignments, draft a resource plan, review case progress and determine case closure
Maintain appropriate caseload and reach monthly Case closure quota as defined
Develop effective working relations and cooperate with medical team, social services, governmental agencies and community
Follow up with patients to keep track progress via social resources, patient phone calls, “in community” and “In home” visits
Submit weekly reports
Maintain Events, training and meeting details in the team shared calendar
Promote quality and cost-effective interventions and outcomes
Make clinic appointments
Attend regular staff meetings, training's and community meetings as requested.
Educate community members and their families about DCSNO services
Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO
May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage.

MINIMUM QUALIFICATIONS

Bachelor Degree preferred with 3+ years of Case Management, Team Leadership with supervisory over site experience, or 5+ years Case Management experience in lieu of Degree.
(Bilingual (Spanish/English) individuals are encouraged to apply)
Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
Medicaid Application Certified (Willing to train)
Community Health Worker Certified (Willing to train)
ACA Marketplace Certified (Willing to train)
Must possess leadership qualities
Must have a Positive attitude
Open to working alone or with a team
Participate in all team based exercises, events and meetings
Respectful of clients, teammates, and the Mission of DCSNO
Clear, Organized and Accurate Documentation Skills, including payroll and employee documentation
General computer literacy
Experience with Microsoft Windows, Microsoft Office
Excellent Decision Making and Critical Thinking skills
Excellent Verbal and Written Communication
Exhibit Empathy and Compassion towards others
Possess Integrity
Seamless ability to connect with the Community
Able to work with other team members
Must possess Multi-cultural sensitivity
Understand the community served

Health Information Manager Supervisor

DCHC is seeking a full-time Health Information Manager (HIM) to supervise release of information, inpatient and outpatient scanning and computerized medical record systems. The HIM is responsible to oversee the day to day operations of the department to ensure proper distribution of assignments to maximize productivity and cost effectiveness within a high quality medical delivery system. This position will perform all normal supervisory responsibilities of hiring, training, coaching and evaluating employees.

DUTIES & RESPONSIBILITIES

Supports staff as needed to ensure all operational activities are completed daily.
Review all medical documents prior to releasing from the agency.
Must be able to assist and carry through both operational and strategic departments goals
Responds to patient, clinician and family requests; investigates/documents complaints.
Consistently and effectively implements and monitors policies, workflows, and training.
Coordinates resolution of staff issues including major discipline
Monitors payroll and overtime management. Reviews for accuracy and approves time.
Prepares staff performance evaluations.
Managing and maintaining all patient medical records information, ensuring compliance with all state and federal laws, rules/regulation of licensing agencies and within HRSA standards.
Assures availability of the medical records at all times.
Collaborate with clinical departments, providers, and external entities to maintain effective HIM Operations.
Monitors various reports and other management tools to ensure production volumes, turnaround times, or targets are met.
Performs quality improvement audits to ensure departmental accuracy rates are met.
Working knowledge of functional relationships between departments within a healthcare setting or similar environment.
Knowledge of information privacy laws, access, release of information, and release control technologies.
Knowledge of hospital protocols and procedures to assist the facility in efficient operations.
Follows appropriate policy and procedures with regards to all Health Information Management Operations as consistent with facility’s policy and values.

MINIMUM QUALIFICATIONS

Bachelor of Science degree and 5 years of experience (one year of experience in a supervisory position). Will consider a candidate with an associate degree and ten years of experience (two years of experience in a supervisory position.
Team-player with strong interpersonal skills;
Excellent facilitation skills; Requires good interpersonal and customer service skills
Demonstrated knowledge of computer technology and preferred knowledge of MS Office including Word, Excel, and PowerPoint.
Highly motivated, self-directed and able to work independently with minimal supervision.
Capable of gathering data and making sound decisions in the best interest of the organization
Highly developed written and verbal skills
Working knowledge of standards and legal requirements for behavioral health, clinics, and pediatrics.
Demonstrate the ability to identify and resolve issues independently and communicate effectively with other team members and management.
Strong commitment to the mission of Daughters of Charity Services of New Orleans

PREFERRED QUALIFICATIONS

Certification in Electronic Health Records Specialist and/or other Health Information certifications considered.

Health Information Specialist

DCHC is seeking a full-time Health Information Specialist. This position gathers information, maintains record requests, retrieves records, and disseminates records in accordance with HIM, HIPPA, HITECH, and DCSNO requirements.
DUTIES & RESPONSIBILITIES

Accurately handles the filing of documents in electronic records
Handles phone calls relating to medical records
Distributes documents to the appropriate physician for signature when needed
Scans additional documents into the “EHR/Chart
Ability to navigate through transcription applications
Prepares and distributes mail and charts for interoffice mail delivery
Is able to navigate through computer software applications
Follows all HIM, HIPAA, HITECH protocols
Displays excellent customer service skills
Displays excellent communication skills and is able to interact well with a diverse population of patients, physicians and other staff members
Ability to work in a team environment
Follows all DCSNO policies and procedures
May be required to work at other offices as needed
Other responsibilities as determined by the scope of the practice

MINIMUM QUALIFICATIONS

One year of medical records experience
High School Graduate or equivalent
Experience in health care business office setting
Excellent verbal and written communication skills
Computer literate
Basic computer experience

PREFERRED QUALIFICATIONS

3 years’ experience in medical records
Degree in Health Information Technology
Excellent communications skills
Must be computer literate

Clinical Analyst and Applications Trainer

DCSNO is seeking a full-time Clinical Analyst and Application Trainer. The Clinical Analyst and Application Trainer is primarily responsible for design, build, testing and installation support of clinical software applications (Dental. Medical, Optometry, Pharmacy) and training for all applications. The position will assist with developing content for trainings related to applications both clinical and non-clinical and assist with administration of Learning Management Systems. The position will assist with day-to-day operations of clinical applications. The successful candidate must have a proven track record of mentoring and fostering collaboration across inter-disciplinary team.

DUTIES & RESPONSIBILITIES

Responsible for day-to-day management of project work streams associated with the Electronic Health Record (HER) and other application. This includes the development, maintenance, support and enhancement of clinical applications.
Documents interactions with various service lines and providers to confirm needs are met, reporting issues to other teams as needed.
Coordinates provider and practice service requests and incident resolutions through the Service Desk.
Reviews problem tracking databases and has the ability to track and analyze metrics.
Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of EHR application issues and requests.
Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
Responsible for planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
Responsible for public reporting requirements in- coordination with Quality Committee
Develops and monitors training needs by assessing end user requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree and 5 to 10 years’ experience, or, a Master’s in Public Health, Information Systems, Informatics or equivalent preferred with 5 years’ experience
Previous experience managing electronic health record or applications required.
Expertise using Microsoft Office, Excel and Power Point required
Ability to think proactively and function independently
Excellent problem solving, analytical and time management skills.
Ability to foster collaboration across departments
Good listening, flexibility and adaptability skills
Must be detail oriented and able to manage complex projects and multiple tasks
Aim to make technology a better solution for clinicians and business units
Organize/prioritize tasks and maintain attention to detail
Willingness to update job skills in a changing environment
Flexibility to manage unanticipated changes
PREFERRED QUALIFICATIONS
Clinical experience preferred
Healthcare/ medical office experience preferred

Data Analyst

Data Analyst gathers and analyzes healthcare data from multiple sources. Including, but not limited to, SQL databases, clinical quality date and other data sources. The analyst extracts trends and business insights from data to assist the organization. In this position, the analyst will assist with presentation of the data various business units. The analyst will lead and develop business intelligence platform for databases and applications in use. Lead and facilitate data submission for federal reports and other reporting requirements across the agency. The analyst will conduct full lifecycle activities to include requirements analysis and design, develop, publish distribute and monitor data and reporting solutions.

DUTIES & RESPONSIBILITIES

Build data models that capture wide range of healthcare operations and analyze data for executives, departments, managers, providers and other internal resources.
Analyze data to both increase healthcare quality and reduce costs while streamlining processes using technical skills
Pull and integrate data from multiple disparate sources (costs, claims, financial, population health, labs or clinical data from dental, optometry and medical applications)
Prepares the data capture tool process making necessary changes to Stored Procedures and final reports to reflect the evolving requirements dictated by stakeholders.
Troubleshoot errors that occur as a result of changing requirements and validate end results.
Design, build and automate patient matching and attribution processes using techniques ranging from simple demographic based to building unique identifiers through various variables.
Develops the pertinent data-centric process for PCMH certification; and payer aligned outcomes data
Develops appropriate participation of users in data collection and validation
Will need to ensure high data quality, consistency and completeness across all databases
Develop, implement and maintain processes for data cleaning, data import/export and analysis.
Performs process documentation management including coding, reporting and report execution instructions along with guide for understanding data.
Administers internal enterprise reporting system monthly, quarterly, and annual reporting needs along with calendar of activities for data.
Build visualizations and dashboard functionality for services and programs identifying business needs
Maintains and publishes to dashboard while continuously developing Business Intelligence adoption
Collaborate with management and internal teams to implement and evaluate workflow improvements
Maintain and update record keeping processes and reporting catalog
All other duties as assigned

MINIMUM QUALIFICATIONS

Bachelor’s degree in Analytics, Biostatistics, Economics, Computer Science, Information management or equivalent required with 5 years’ experience in database management, Statistics, Analytics, Business Intelligence and Reporting using analytical tools such as Azara, Tableau, SAS, SPSS, STATA, Power View, Power BI.
OR
Master’s degree in Public Health, Biostatistics, Epidemiology, Statistics, Economics or equivalent required with 2 years of experience managing, database, Statistics, Analytics, Business Intelligence and Reporting using analytical tools such as Azara, SAS, Tableau, SPSS, STATA, Power View, Power BI required.
One year experience in programming knowledge such as R, SAS, SQL, or Python required
One year experience of analyzing data from disparate and heterogenous sources required.
Strong knowledge of ETL frameworks and EDW required
Expertise using Microsoft Office, Access, Excel and Power Point required
Ability to think proactively and function independently
Excellent problem solving, analytical and time management skills.
Ability to foster collaboration across departments
Good listening, flexibility and adaptability skills
Excellent interpersonal skills and ability to work effectively with others in the workplace
Must be detail oriented and able to manage complex projects and multiple tasks
Aim to make technology a better solution for clinicians and business units
Organize/prioritize tasks and maintain attention to detail
Willingness to update job skills in a changing environment
Flexibility to manage unanticipated changes
PREFERRED QUALIFICATIONS
Experience with geo-mapping and geo-spatial analysis preferred.
Certification in SAS /STATA/SPSS preferred.
Coding language preferred

Patient Care Coordinator (NOE)

DCSNO is seeking full-time Patient Care Coordinators (PCC). The PCC will work closely with the Nurse Care Manager in the health centers.

Responsibilities

Key responsibilities include, but are not limited to:

Communicates with external entities to schedule referrals for diagnostic tests and consults.
Retrieves tests results and consults and ensures the information is scanned into the Electronic Medical Record.
Communicates and notifies patients about appointments with external facilities.
Obtains Prior Authorizations for diagnostic tests and medications where applicable.
Helps to problem solve various issues as they relate to the delivery of patient care and referrals.
Informs the provider of challenges and issues regarding diagnostic tests and consults.
This position will also be responsible for assisting DCHC providers in delivering quality health care to patients and their families.
Assists the care team in meeting requirements for Meaningful Use and National Committee of Quality Assurance.

Requirements:

Must have a high school diploma or GED
Must have at least two years’ experience working in a primary care setting
Must have at least two years’ experience with patient referrals and tracking results
Completion of accredited Medical Assistant Program
Current Basic Life Support (BLS) Certification
Must have knowledge of Medical Terminology
Must have OSHA, BBP and HIPAA experience and training
Must have experience working with a diverse population
Must have excellent communication skills, including verbal and written
Must be computer literate
Preferred: At least one year experience with Electronic Medical Records.
Bilingual individuals are encouraged to apply.

Dental Hygienist (PRN)

DCSNO is seeking a PRN Dental Hygienist for Community Health Clinics. The Hygienist will provide the most efficient dental care for our community as possible. The Hygienist is primarily responsible for all oral hygiene and education procedures.

Duties and Responsibilities:

Improve the oral health of patients through the delivery of periodontal therapies and other dental hygiene-related services.
Provide great customer service by offering same day care when possible and ensuring parent/ patient satisfaction
Educate patients and parents about improving and maintaining oral health care
Adhere to all federal and government regulations, including the state dental board rules and regulations, HIPPA and OSHA regulations
Conduct behavior in a manner that is professional and courteous to all patients, parents, and office staff at all times
Consistently portray a positive working attitude that fosters a pleasant work environment
Maintain a consistent schedule in response to patient need
Excellent working knowledge of overall dentistry and dental hygiene procedures, dental patient screening and medical history documentation
Ability to follow infection control guidelines and standard operating procedures
Perform expanded functions and other tasks as assigned by the dentist

Requirements:

Valid Dental Hygienist license in the state of Louisiana
Local anesthesia certification
Two years practice experience
CPR Certification
Dental electronic dental record experience
Bilingual a Plus!
Knowledge, Skills, Abilities and Personal Characteristics:
Leadership skills
Must love working with a diverse group/ population
Compassion and high level of service for our patients and staff
Integrity, always doing the right thing
Team building skills; organizational and staff development skills
Strong interpersonal and communication skills
Able to organize work and engage in a variety of tasks simultaneously
High degree of initiative, accountability and independent judgment
Professional manner and appearance at all times

To apply for this position, please forward your resume to humanresources@dcsno.org. For Internal applicants, in the subject line of your email, please type “Internal”, and the position title that you are applying for (ex. Internal, Patient Access Representative). Only applicants selected for an interview will be contacted. No phone calls please.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Administrative Assistant

DCSNO is seeking a full-time Administrative Assistant to provide clerical support for the corporate office.

Duties & Responsibilities:

Schedules and organizes meetings, travel, conferences and other department activities
Establishes, develops, maintains and updates filing system.
Organizes large volumes of information
Perform receptionist duties
Operates main switchboard for corporate office
Coordinates mail
Prepares correspondence

Minimum Requirements:

High school diploma or equivalent
Two years related experience
Proficiency in Microsoft Office: Word, Excel, Outlook and PowerPoint
Excellent written and verbal communication skills
Excellent organizational skills
Excellent interpersonal skills
Preferred Requirements:
Bachelor’s degree
1 year purchasing/supply chain experience
2 years healthcare experience

Dental Supervisor – Patient Access

DCSNO is seeking a full-time Patient Access Supervisor for busy dental practices in our FQHC Community Clinics. Under the supervision of the Director of Dental Operations, the Dental Supervisor is responsible for general training and oversight of the processes and procedures performed by the Patient Access Representatives. This employee serves as a resource for both the front office collection of patient information as well as the accurate completion and entry of charges.

DUTIES & RESPONSIBILITIES:

Provides oversight and guidance to Patient Access Representatives with regard to front office procedures and data input, correcting errors or problems, and identifying areas where further training would benefit the department.
Travels to all dental clinics as needed to assist during planned or unplanned staffing shortages.
Assists in the training of all new and current staff in charge-entry and batch procedures to ensure appropriate and efficient patient billing.
Monitors the scheduling of patients for appropriateness, production and efficiency, following guidelines set forth by the Director.
Trains and assists staff in following pre-authorization protocols.
Follows lab cases as needed to ensure efficiency and convenience for both the patient and the dentist.
Ensures that referral requests are submitted to insurance companies appropriately or as directed by the dentists. Follows up as needed with the patient for further treatment.
Performs other duties as assigned or requested.

MINIMUM QUALIFICATIONS:

Proficient verbal and written communication skills.
5 years previous Dental Front Office Experience
Knowledge of dental terminology.
High degree of confidentiality, integrity and professionalism.
Ability to multi-task and set priorities in an ever-changing environment while maintaining a calm, professional environment.
Demonstrate initiative and judgement in problem solving.

PREFERRED QUALIFICATIONS AND SKILLS

2 years of College

Pharmacy Technician

DCSNO is seeking a full-time Pharmacy Technician for the Community Medical Clinics. The pharmacy technician will assist the pharmacist in the areas of prescription filling, prescription distribution and clerical activities while under the pharmacist’s supervision at all times.
Qualifications:

Must have appropriate knowledge to process prescriptions
At least 2 years of experience
Assist pharmacist in filling prescriptions by pulling stock, pouring, counting, restocking, packaging, labeling and pricing prescriptions
Proficiency in computer applications for entering patient information (demographics, drug allergies and pharmaceutical history) and prescription orders for processing
Assist with billing functions, third party insurance claims, 340B pricing, CMAP/PAP drug distribution, daily reconciliation of orders
Perform other job-related duties as assigned

Requirements:

Certified Pharmacy Technician: Current Louisiana State Pharmacy Technician License with evidence of continuing education completed.
Bi-lingual is a plus!

Family Medicine/Internal Medicine Physician

DCSNO is seeking a full-time Family Medicine/Internal Medicine Physician to provide medical care, and therapeutic management of acute and chronic illness in a clinic setting Family Medicine/Internal Medicine Physician is comprehensive in scope and includes the overall coordination of the patient’s health management, preventative or curative, whether physical, behavioral and sociologic in nature, and works closely with in-house specialists and hospitals in order to deliver high quality health care to the community.

Essential Functions:

Assumes overall responsibility for patients receiving care in the Clinic.
Works in tandem with other departments to ensure a collaborative, team-oriented environment.
Conducts histories, physical exams and prescribes medical treatment.
Develops treatment plans in collaboration with patients, as well as educates and advises patients on medical issues.
Provides referrals, both internally and externally, to appropriate medical resource or specialty.
Evaluates the effectiveness of medical care and monitors progress of patients.
Identifies emergency situations, and provides care within the legal scope of practice.
Participates in the incident/occurrence reporting process, being mindful of risk management and mitigation, quality, compliance and client relationships.
Use electronic medical records.
The position requires going through lab reports, signing off on documents (consultation reports, radiological reports, prior authorizations) and prescription renewal.

Requirements:

MD/DO from an accredited University and pending/active State Medical Board license or Medical Board License Eligible. Board Certified / Board Eligible.
Licensed to practice medicine in the state of Louisiana
Must have current state and federal DEA certification
Current Certification in Basic Life Support for healthcare providers, Advanced Cardiac Life support may also be required based on scope of services
Demonstrated interpersonal and collaboration skills

Benefits:

Competitive compensation salary
403b, vision, dental, health, life, and malpractice insurance
Generous paid time off benefit
Paid continued medical education
Position may qualify for public service loan forgiveness (PSLF) program for student loan debt

Your Medical Home • Carrollton

Ensuring 100% health care access and coverage for all

To schedule an appointment call us at (504) 207-3060